SHIPPING AND RETURNS POLICY

Order & payment

As a method of payment, we use Pay Pal standard method, which in addition to regular payments within PayPal account, allows you to pay by credit card without creating a PayPal account.

All orders are subject to e-mail confirmation by us.  Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

All prices are in US Dollars. Prices may change without notice from time to time( due sales, etc)

All prices are exclusive of customs and import duties which might be applied in the country of delivery. Payment of these import fees is the sole responsibility of the Client.


Shipping

We use Registered Air Mail to ship the purchased item, which takes approximately 7-14  working days, depending on the country of delivery.

Delivery within Thailand is 3 working days.

Delivery time begins 1 to 3  business day after the order is placed.

You will receive an e-mail containing your Tracking Number once your package has been shipped from us.

Shipping cost for all countries except Thailand is 10 US Dollars per item.

Delivery is free within Thailand.
 
Import duties or customs charges are the responsibility of the buyer.
 
If you do not pick it up within 10 days the package returns and we are not responsible for sending it again.
 
Please, be patient with the shipping. Sometimes parcels can take a bit longer especially  before and during holidays.
 
 And if your country’s customs choose to hold on a parcel for few days (usually not more than a couple of days) the postal service can’t do anything about that.


Return policy

If, for any reason, you are not satisfied with your order, you may return the product within 30 days from the date of delivery. Returns must be made by registered Air Mail, not by courier service, and you must notify us the tracking number in advance.
 
We will replace any defective item  if you wish to exchange.
 
You will need to pay postage on returns.  When your return has been accepted, your refund will be issued within 3 working days and you will receive a confirmation.
We will refund the value of the returned product.  
 
If an item does not fit or you don´t like it, you can send it back to us in UNUSED condition. But you will be responsible for paying for any shipping costs. Please do not wear or wash the item if you will send it back and return within 1 week to this address:
 
TATYZ
220 Moo 3 Nam Phrae
 Hang Dong Chiang Mai
Thailand 50230
 

​If you have any questions or concerns, please contact us.